Job Description Life Wisdom, located in Los Angeles, CA is currently seeking a full-time Debt Negotiator someone who can successfully perform the following tasks or scope of responsibilities: Negotiate settlement offers, Meet monthly quotas, Take inbound calls from clients and creditors. Position Summary: Debt settlement negotiator has the responsibility of effectively negotiating the past due and charge off credit debt with creditor. Responsibilities include; ， Outbound calling to our customers to determine solutions and find out financial situation ， Negotiating with debt collector behalf of client, must communicate effectively between client and debt collector. ， Negotiating and arranging acceptable settlement offer, must follow by company guideline ， Adhering to all applicable collections laws (FDCPA) Essential Functions: ， Provide superior customer service and representation of the company with the ability to follow established procedures, set forth for location. ， Ensures monthly settlement goals are achieved. ， Ensure compliance with all applicable laws governing collections and provide a proficient understanding of POA¨s as well as debt protection laws and contracts ， Review proposals as received from creditor and Collection Company and negotiates for settlements based on the parameters set. ， Handling all in bound calls, faxes and emails regarding settlement paperwork ， Make outbound calls to ensure proper follow up ， Manages the systemic flow of consolidation customers based on status ， Date Entry-Record all communication with client, creditor in the system Skills: • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Integrity –The ability to exercise good business ethics and honesty • Product Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. • Demonstrate Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; • Negotiation – Demonstration of strong negotiation techniques. • Writing - Communicating effectively in writing as appropriate for the needs of the audience. • Speaking - Talking to others to convey information effectively.Position/Job Description ， Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. ， Reading Comprehension - Understanding written sentences and paragraphs in work related documents. ， Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. ， Strong problem-solving skills and ability to make swift, sound judgments Attributes: • Oral Expression - The ability to communicate information and ideas in speaking so others will understand. • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. • Written Comprehension - The ability to read and understand information and ideas presented in writing. • Written Expression - The ability to communicate information and ideas in writing so others will understand. • Speech Clarity - The ability to speak clearly so others can understand you. • Speech Recognition - The ability to identify and understand the speech of another person. • Strong Work Ethic – Willing to see tasks, assignments, or projects through to completion. Consistently Job Requirements ， High School Diploma or GED ， B.A preferred ， 1-2 Years of Collections/Recovery experience or Have a minimum of one year of customer service, call center, or banking experience or debt settlement experience ， Must be fluent in both Korean and English ， Must have an average of 13 months of job stability with an excellent attendance record ， Must be very willing to work in an environment that requires heavy phone-based customer interaction (up to 95%) Computer Software/Hardware: ， Microsoft Word, Excel, PowerPoint, Outlook Physical Requirements/Work Environment: ， Must be able to stand and for long periods of time, talking, hearing constantly ， Typing, data entry in screens daily ， Sit in front of computer monitor (s) daily. ， Noise Level: moderate noise level daily in an office atmosphere. This position will pay hourly $15-$18 per hour, other benefits include; Medical, Paid Vacation, Paid lunch, Company Paid Holidays.