POSITION SUMMARY:

The incumbent is responsible for the engineering product management duties for the proper and proactive tracking and communication of technical issues for wireless products and report of project status to management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Translate customer issues into specific tasks for all functional areas and proactively capture, track and drive all issues to closure.
• Track and execute project schedules, milestones and deliverables for executing wireless products from wireless carrier lab entry to wireless carrier approval
• Communicate the issue status to the customer and the engineering teams.
• Correctly represent the urgency of issues and escalate issues appropriately.
• Work closely with the hardware and software engineering teams, product managers, and quality assurance team, and use creativity to find solutions to technical and logistic issues.
• Regularly communicate the project status and key issues to management.
• Use technical engineering knowledge and experience to understand customer applications test cases and requirements. 
• Make recommendations to management personnel or product development engineers on corrective actions required and effectively adapt solutions agreed upon in a timely manner to ensure correct and effective product launches and installation.

BACKGROUND/EXPERIENCES:

• A Bachelor’s Degree in engineering or related electronics technical training from four-year college, university or heavy related on the job training at a significant level.
• 4+ years of technical or telecommunications engineering related experiences in mobile phone/tablet or related industry
• Strong technical background and experience working with customers in Wireless products area
• Experience working with embedded consumer products
• Working experience on Wireless Carrier certification is Plus.
• Project/Program Management of software and hardware products is Plus.

NECESSARY SKILLS/ATTRIBUTES:

• Develop and maintain excellent technical skills including proactive, customer service oriented working relationships with all appropriate levels within and outside the company.
• Plan, organize and prioritize multiple engineering support assignments and projects as directed by the manager of the group and/or other departmental officers.
• Read, interpret and act on very high level of proper understanding of technical documents, engineering test materials and related documents based on corporate engineering standards and philosophy.
• In customer service related situations demonstrate high competency level in communication skills using both oral and written modes for internal and external personnel at all management and staff organizational levels for both persuasion in sales decision activities and/or the communication of technical information. Must be able to communicate in writing, through email and reports, or orally complex technical matters to an audience that may include less technically oriented listeners.
• Work independently and in a team environment in order to achieve personal and team goals and complete assignments within established time frames. Tasks are guided by clearly defined objectives and functional direction with an implied knowledge of task alternatives and decision making experience.
• Skills and knowledge to test and evaluate new Wireless Products, including the verification of product features by simulation and/or reproduction of errors and complaints of Wireless products.
• Must be able to read, analyze and interpret technical requirements and procedures.
• Must have excellent MS Office proficiency.
• Strong preference for bilingual ability (English and Korean)