As Store Manager, you play a major role in coaching and developing staff to deliver exceptional customer service, increasing sales and enforcing company values. Primary responsibility is to ensure meeting company goals; develop employee’s skills and abilities; ensure delivery of excellent customer service and coordinating with other departments to resolve inquires.

Schedule: Monday - Friday; 8:30am - 5:00pm;

Job Responsibilities:

• Hire and manage a team of 10+ employees and provide them with regular performance-related feedback, perform midyear performance reviews and perform annual performance reviews.
• Effectively train staff in areas of data entry, product knowledge, safety, day-to-day duties and customer service.
• Ensure that all employees understand and comply with company policies, procedures and expectations.
• Establish weekly sales objectives for the team, ensures objectives are met.
• Ability to manage a team, set expectations, and help improve production and processes.
• Plan and coordinates work schedule to accommodate times of heavy volume.
• Prioritize assignments and direct the workforce in a warehouse environment.
• Manage, develop, train, coach, motivate, and discipline employees.
• Ensures safe work environment and equipment operations in compliance with OSHA/CALOSHA.
• Ensures facility is neat, organized and merchandise is properly and attractively displayed as per visual guidelines.
• Maintains effective and ongoing partnerships with customers both internally and externally.
• Provides exemplary service to customers to maximize sales and promote the Companies image of quality and professionalism.
• Enforce credit card policies and procedures, return and exchanges policies.
• Ensures the highest level of customer satisfaction is provided by all associates.
• Ability to effectively communicate ways to improve overall efficiency, workflow and production.
• Provides product, promotion, and pricing information by clarifying customer request, selecting appropriate information, forwarding information, answering questions by responding to emails, face to face, and over the phone interactions with customers.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution with customer complaint.
• Provide information such as pricing, availability, and alternative solutions to make a relevant offer and successfully convert inquiries into orders.
• Effectively interact with customers to navigate them to the best solution and resolve customer complaints promptly and in a manner that will retain and promote customer loyalty.
• Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Monitor cash and check flow and process end of day register reconciliation consisting of cash, credit and terms transactions.
• Performs other related duties as assigned or requested.

Qualifications:

• Bachelors’ degree in business or similar field.
• 5+ years of supervisory experience in a retail or similar environment.
• 1+ year of experience training employees in safety management.
• 1+ year of experience using NAV or similar software.
• Bilingual in English and Spanish preferred.

Skills:

• Ability to take initiative and problem solve.
• Excellent verbal and written communication skills.
• Excellent interpersonal, leadership, and customer service skills.
• Ability to present oneself as well as the company in a professional manner.
• Proficient in the use of a personal computer and Microsoft office (Excel, Word etc.)
• Excellent attention to detail.
• Strong multi-tasking skills in a fast-paced working environment.
• Strong interpersonal skills and customer service skills required.
• Strong work ethic and team player mentality.

Physical Demands:

• Required to stand for long periods of time.
• Required to walk for long periods of time.
• Required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Required to talk and hear.
• Occasionally required to bend, lift or climb.
• Occasionally required to lift items less than 50 pounds.
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus.

Work Environment:

• Exposure to warehouse temperature environment.
• Protective clothing or equipment is required including protective helmets and company issued uniforms.
• The noise level in the work environment usually is moderate.