Job Title: Customer Success Account Manager (Korean Bilingual)
About the Job
At CICOM, we’re revolutionizing the apparel wholesale industry with our cutting-edge cloud ERP solutions. Our comprehensive program is expertly designed to streamline inventory management, simplify order creation, and optimize invoice and purchase order processing. As we continue to grow, we’re committed to delivering exceptional service and innovative solutions to our clients.
Our mission is to empower businesses by providing robust, user-friendly tools that enhance operational efficiency and drive success. With a focus on customer satisfaction and a forward-thinking approach, CICOM is dedicated to fostering long-term relationships and supporting our clients’ growth in an ever-evolving market.
As we embark on an exciting phase of expansion, we’re seeking a dynamic and enthusiastic team player to join our Customer Success team. If you're passionate about helping clients succeed and eager to contribute to a thriving, fast-paced environment, we’d love to hear from you!
Technical Skilling
Advise customers on technology solutions using technical expertise, and manage large-scale projects to anticipate and address potential impacts.
Required Qualifications
- English, Korean Bilingual required.
- Experience with Microsoft Office Programs (Excel, Powerpoint)
Additional Or Preferred Qualifications
- 1+ years of relevant professional experience in B2B fashion industry or using ERP Program is preferred.
- 1+ years of eCommerce work experience in B2B, B2C sales is preferred.
- Strong analytical skills with a detail-oriented, data-driven approach to problem-solving.
- Excellent communication and interpersonal skills, with the ability to build relationships and work effectively within a team.
- Demonstrated expertise in managing vendor relationships and overseeing account management.
- Exceptional proficiency in email and telephone communication to effectively engage with clients and stakeholders.
Pay Range
The pay range for this position in Los Angeles, CA is $ 24 - $ 30; base pay offered may vary "within the range" depending on job-related knowledge, skills and experience.