LGÈ­ÇÐ, ºÏ¹Ì °í°´ Áö¿øÁ¶Á÷ ¡®¹ÌÁÖ CS¼¾ÅÍ¡¯ ¿ÀÇÏÀÌ¿À¿¡ °³°ü
By 5ftxxxx Posted: 2024-08-29 10:45:25

¢º ÇöÁö ABSÄÄÆÄ¿îµå °øÀå°ú ½Ã³ÊÁö…ºÏ¹Ì ½ÃÀå °ø·« ¹ÚÂ÷

 

 

LGÈ­ÇÐ ¹ÌÁÖ CS¼¾ÅÍ [LGÈ­ÇÐ Á¦°ø. ÀçÆǸŠ¹× DB ±ÝÁö]

 

 

LGÈ­ÇÐÀº ¿ÀÇÏÀÌ¿ÀÁÖ ¶óº¥³ª ½Ã¿¡ ºÏ¹Ì °í°´À» À§ÇÑ '¹ÌÁÖ CS¼¾ÅÍ(Customer Solution Center)'¸¦ ¿­°í º»°ÝÀûÀÎ °í°´ ´ëÀÀ¿¡ ³ª¼±´Ù°í 29ÀÏ ¹àÇû´Ù.

CS¼¾ÅÍ´Â °í°´»ç¿Í Çù·Â»ç¸¦ ´ë»óÀ¸·Î Á¦Ç° °³¹ß, Ç°Áú °³¼±, »ý»ê¼º Çâ»ó µî Á¾ÇÕÀûÀÎ ±â¼ú ¼³·ç¼ÇÀ» Á¦°øÇÏ´Â °í°´ Áö¿ø Àü¹® Á¶Á÷ÀÌ´Ù.

¹ÌÁÖ CS¼¾ÅÍ´Â 2021³â 9¿ùºÎÅÍ ¾à 700¾ï¿øÀ» ÅõÀÚÇØ Áö»ó 3Ãþ, ¿¬¸éÀû ¾à 8õ300§³ ±Ô¸ð·Î Áö¾îÁ³À¸¸ç, ¾ÐÃâ°ú »çÃâ µî °í°´»ç ¾ç»ê ¼³ºñ ¼öÁØÀÇ ±â±â¸¦ °®Ãè´Ù.


°í±â´É¼º Çöó½ºÆ½ ABS´Â ÀÚµ¿Â÷ ºÎÇ° ¼ÒÀç, °ÇÃà·Àå½Ä ÀÚÀç µî¿¡ ¾²ÀδÙ. ºÏ¹Ì ½ÃÀå¿¡¼­´Â ÀÚµ¿Â÷ ¹× °ÇÀåÀç »ê¾÷ÀÇ ¹ß´Þ·Î °íºÎ°¡ ABS ¼ö¿ä°¡ Áõ°¡ÇÏ°í ÀÖ´Ù.

¿ÀÇÏÀÌ¿ÀÁÖ´Â ¹°·ù·±³Åë ÆíÀǼºÀÌ ¶Ù¾î³ª°í LGÈ­ÇÐÀÇ ABS ÁÖ¿ä °í°´»çµéÀÌ ÀÎÁ¢ÇØ ºÏ¹Ì ½ÃÀå ÁöÀ§¸¦ È®´ë¿Í ÇöÁö °í°´ ´ëÀÀ·Â °­È­¿¡ À¯¸®ÇÑ ¿ä°ÇÀ» °®Ãè´Ù.

LGÈ­ÇÐÀº À̹ø ¹ÌÁÖ CS¼¾ÅÍ °³°üÀ» ÅëÇØ 'Çѱ¹(¿À»ê)-Áß±¹(È­µ¿, È­³²)-À¯·´(µ¶ÀÏ)-¹Ì±¹(¿ÀÇÏÀÌ¿À)'À¸·Î À̾îÁö´Â °í°´Áö¿ø ±Û·Î¹ú 4°¢ üÁ¦¸¦ ¿Ï¼ºÇß´Ù.

½ÅÇÐö LGÈ­ÇÐ ºÎȸÀåÀº ÁØ°ø½Ä Ãà»ç¿¡¼­ "°í°´ÀÌ ¸ðµç ºñÁî´Ï½ºÀÇ Áß½É"À̶ó¸ç "¾î¶°ÇÑ È¯°æ¿¡¼­µµ Èçµé¸² ¾øÀÌ °í°´ÀÇ »îÀ» ¹Ù²Ü ¼ö ÀÖ´Â °¨µ¿À» ¼±»çÇÒ °Í"À̶ó°í ¸»Çß´Ù.

 

 

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